John Hardy Jewelry Frequently Asked Questions

John Hardy Jewelry Frequently Asked Questions

The way that John Hardy jewelry is created today is the same way it has been for centuries on the Indonesian island of Bali. The techniques and traditions of the craftsmen who served the kings of the nation are still employed today, often by their direct descendants.

It takes skill, time and dedication to make John Hardy jewelry! Every is made by-hand, never machines, and It can take between three (3) and 10 months to finish a piece. The creative process follows a a time-honored art, from sketch to color rendering in pencil, watercolor or gouache, wax carving, master casting, wax tree, hand-cutting and finishing. A single artisan sees the process through each step of the way. This is true for any of the John Hardy collections, from Bamboo to Classic Chain, Dot to Legends and Cinta.

To help you decide what type of jewelry you might like, or what might work best for you, we have compiled a list of frequently asked questions that designed to help you in your decision-making process. Among the information is what types of materials are used, suggestions for wearing, storing and cleaning your John Hardy jewelry, and recommendations for finding just your size (or the size of that someone special)! You can also find out the John Hardy warranty policy and learn about the repair process. Best of all, your review will point out the very things that make John Hardy jewelry so special.

+ What materials does John Hardy use in its pieces of jewelry?- What materials does John Hardy use in its pieces of jewelry?
  • John Hardy jewelry is composed of 100 percent recycled silver and re-purposed gold.

 

+ Who sells John Hardy jewelry? - Who sells John Hardy jewelry?
  • John Hardy has a wide range of authorized retail partners…including J.R. Dunn Jewelers in Lighthouse Point, FL!

 

+ What makes the Bamboo collection so special? - What makes the Bamboo collection so special?
  • For every Bamboo piece purchased, John Hardy plants bamboo seedlings in Bali, helping restoration efforts. Nearly one million have been planted to date!

 

+ How often should I wear my John Hardy jewelry? - How often should I wear my John Hardy jewelry?
  • John Hardy jewelry was designed to be worn every day! High-quality materials make them long-lasting.

 

+ How is John Hardy jewelry packaged? - How is John Hardy jewelry packaged?
  • John Hardy jewelry collections ship in tarnish-free envelopes made of 100 percent recycled paper. The interior has recycled padding. Printing is done with soy ink.

 

+ How much does John Hardy jewelry cost? - How much does John Hardy jewelry cost?
  • There is John Hardy jewelry for every taste and budget! J.R. Dunn Jewelers features a sterling silver ring from the Bamboo collection for $125 up to $26,000 Classic Chain limited-edition yellow gold Heritage Naga motif wide cuff, and all price points in-between.

 

+ Does John Hardy accept custom-piece requests? - Does John Hardy accept custom-piece requests?
  • Requests for custom jewelry will be considered on a case-by-case basis. Be sure to check out the one-of-a-kind Cinta collection pieces, too! They are a John Hardy exclusive.

 

+ How can I find the correct size bracelet to order? - How can I find the correct size bracelet to order?
  • You can get a general idea of the bracelet for you by measuring your wrist and comparing it with the inner circumference of the bracelet you would like. Women’s sizes range from XS to XL (5.0”-7.5”), with half-inch increments for each. Men’s bracelets range from Small to 4X, to fit men’s wrists from 6.25” to 9.75”.

 

+ Do John Hardy rings come in half-sizes? - Do John Hardy rings come in half-sizes?
  • There are some John Hardy rings that come in full and half-sizes, while others are only available in full sizes. If the ring has a sizing bar it can be sized up or down one size.

 

+ Is it possible to resize John Hardy jewelry? - Is it possible to resize John Hardy jewelry?
  • If your John Hardy ring has a sizing bar, it can be sized one size up or down. It is only possible to size bracelets and necklaces down.

 

+ If I lost an earring, will John Hardy provide a replacement or do I have to order another pair? - If I lost an earring, will John Hardy provide a replacement or do I have to order another pair?
    The creation of a single earring will be determined on a case-by-case basis. The surviving earring from the pair would need to be sent to John Hardy in Bali to ascertain if a replacement could be made, delivering as close a match as possible. This scenario would be considered like a repair, with an assessment made and, if the work could be done, estimate provided.

 

+ What is the John Hardy warranty policy? - What is the John Hardy warranty policy?
    The John Hardy warranty covers basic repairs and manufacturing defects for one year. Please retain your sales receipt as proof of purchase. The warranty is valid only if the jewelry has been purchased from a John Hardy authorized retail partner. Jewelry damaged by accident, negligence, unauthorized service or other factors unrelated to defects in material or workmanship will not be considered under warranty. Additionally, the one-year warranty covers only pave stones; other gems must be paid for. Leather jewelry worn in water and damaged will void your warranty. Electroform gold jewelry also falls under the one-year manufacturing defect warranty as related to a broken post, missing pave diamonds or broken clasp.

 

+ How can I clean my John Hardy jewelry? - How can I clean my John Hardy jewelry?
    - Avoid working in the kitchen or garden, or cleaning house, playing sports, swimming or bathing while wearing your John Hardy jewelry. Chemicals found in cosmetics, hairspray, lotions and perfumes can cause damage, so put the jewelry on after you’ve applied them.
    - Gently wipe your earrings, necklaces, bracelets and rings after each wearing with a soft cloth.
    - Store your John Hardy pieces separately, in the packaging provided, to avoid scratching.
    - Use mild cleaners without bleaching agents, abrasives or ammonia on your sterling silver John Hardy jewelry. Soak items in a very warm water-and-detergent solution, then rinse. If your jewelry has developed some stubborn dirt, gently brush with a soft toothbrush to loosen it. Do not soak silver for an extended period as time; this could have an adverse effect on some oxidized (blackened) finishes.
    - John Hardy electroform gold pieces should only be polished by hand; machine polishing can cause damage.



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