J.R. Dunn: There for You After the Sale

At J.R Dunn Jewelers, we want to make sure that your purchase represents the beginning of a solid, long-lasting relationship. You can depend on us to be there for you and all your jewelry needs. Visit us to find the perfect gift, maintain your current collection or when you are interested in selling your jewelry.


>   Best Price Promise

We want to give you the assurance that you are getting the best price possible. If you find a competitor advertising the same item we will gladly match or beat their offer.

Our Best Price Promise is only available on the indicated items and only applies to online purchases.

You are eligible for a price-match if your request meets all of the following requirements:

  • - We must have the item in stock.
  • - Competitor must be a current authorized dealer in good standing with the vendor and their offer must be publicly advertised (online or in offline print) and presented to a J.R. Dunn representative.
  • - Qualifying items must be identical, brand new, never worn or altered current merchandise (not discontinued).
  • - Price match on verbal, emailed or handwritten offers cannot be accepted as a general rule. We cannot match "going out of business" sales or "closeout" prices since we plan on staying in business!
  • - For added reassurance, we honor the price match up to 30 days after you have purchased your item from J.R. Dunn.

>   Hassle-free Returns

JR Dunn.com makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange.

For more details see our Return Policy here.

>   Complimentary Watch and Fine Jewelry Certificate of Valuation

Diamonds

When you buy a diamond from our extensive inventory, we’ll provide you with a Certificate of Valuation and lab report (on diamonds certified by the Gemological Institute of America [GIA], American Gem Society [AGS] and Forevermark). We’re also happy to help you find the right insurance company to protect this investment.

Watches

A Certificate of Valuation will be sent to purchasers of our quality Swiss timepieces.

Fine Jewelry

We're happy to provide information about setting an appointment with our appraiser for appraisals of your fine jewelry.

Certificate of Valuation for items purchased from J.R. Dunn may be updated free-of-charge. (This is particularly helpful for keeping up-to-date with the insurance on your most prized jewelry possessions.)

>   FREE LIFETIME CLEANING AND INSPECTION

Visit us every six months or so (once-a-year at the minimum) for a gratis inspection and cleaning of your jewelry. We’ll give you the peace-of-mind, ensuring that your settings, clasps and prongs are secure.

AND…

We’ll also provide you with a first-time sizing and first rhodium plating for your white gold mounting free-of-charge, as well as size your watch bracelet as-needed.

>   Diamond Trade Up

Our diamond trade policy is applicable to any diamond solitaire purchased from J.R. Dunn.* We’ll give you full value towards an upgrade on any diamond in-stock with a purchase price of at least 50 percent more. Please bring your original sales receipt(s) and lab report.

*Only diamonds in like-new condition will be considered for this program.

>   Double Manufacturer’s Warranty

Every piece of designer jewelry from J.R. Dunn Jewelers comes with double the manufacturer’s warranty!


>   Two EXTRA Years Watch Warranty

For each two-year warranty provided by our Swiss watch manufacturers on models with automatic movements, J.R. Dunn will make the coverage four years. For the five-year warranty afforded Breitling’s in-house movement, we’ll add two more years for a total of seven!

We’ll also size your watch bracelet free-of-charge, for timepieces purchased in our showroom. If your battery stops running during the warranty period we’ll replace it at no charge.


>   On-site Watch & Jewelry Repair

Bring all your jewelry service needs to us at J.R. Dunn Jewelers. Our expert team has been a local trusted resource for decades!

Most high-end timepieces can be serviced in-house by our team of skilled professionals in our Swiss Watch Center.

Our Jewelry Repair and Custom Design professionals perform repairs, restorations and refinishing, while our in-house design team will skillfully redesign jewelry.

>   Insider Events

All J.R. Dunn clients will receive email communication from us about private sales, exclusive trunk shows, notification about limited edition pieces in-stock and invitations to charitable events.


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