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FAQs About Ordering Designer Jewelry
At J.R. Dunn, we aim to make your online shopping experience risk-free with our customer-friendly return policy. If you're not completely satisfied with your purchase, you may return any item (excluding those with custom engraving or sizing) in its original condition for a refund or exchange. Refunds will be credited in the same form as the original payment. Special Order items (e.g., special sizes, metals, or items not listed on our website) may have limitations—please contact us for details.
Return Policy Details:
- Jewelry: Return within 30 days of delivery.
- Watches & Watch Straps: Return within 10 days of delivery (online purchases only).
- Mounted/Unmounted Loose Diamonds: Return within 10 days of delivery (online purchases only).
Shipping costs are non-refundable unless due to an error on our part.
Holiday Return Extension:
- Purchases made in November and December are eligible for return until January 15th (online purchases only).
Clearance Items:
- Items listed with reduced prices on the sales item pages or any promotion specific pages will be final sale with no exceptions.
Most in-stock items ship same day or next business days. Back-ordered or made-to-order items vary depending on the manufacturer. If paying via check or wire transfer, processing may take up to 14 business days for funds to clear.
No, your credit won’t be affected when you create an Affirm account or check your eligibility (including checking your pre-qualification eligibility). When you apply for or check to see if you prequalify for Affirm financing, it’s considered a soft inquiry, which does not affect your credit. If you decide to pay with installments through Affirm, your payment plan and repayment activity may be reported to credit bureaus. You can find more information on Affirm’s Help Center.
At J.R.Dunn Jewelers, we’re proud to offer a lifetime upgrade policy exclusively for 100% natural, mined diamonds. If you purchased your natural diamond from us, you’re eligible to receive 100% of your original purchase price (excluding tax) as a trade-in credit toward a new natural diamond. This program is designed to help you celebrate milestones with confidence, knowing your investment in a natural diamond retains its full value when you’re ready to upgrade.
No. The upgrade policy is only available for natural, mined diamonds. Lab-grown diamonds, are not eligible for upgrade.
Yes! J.R. Dunn allows shipping to an alternate address on checkout, including workplaces. However, a verified address is required for credit card payments. We do not ship to P.O. boxes.
What is a Verified Address?
An address confirmed by your credit card company as associated with your account.
Upon shipment, we will email you tracking information. You can also track your order through your account on our website.
If your order displays as "delivered" but has not arrived, please contact our customer service team. Ensure all items in your order have shipped.
Contact our customer service team. We utilize surveillance during packaging and shipping to verify the accuracy of shipments.
Backordered items depend on supplier availability. We will notify you as soon as the item is back in stock.
Yes, we ship to various countries. Select your country at checkout. If unavailable, please contact us.
No, layaway payments are not available. However, we do offer pay over time via Affirm.
Yes, PayPal is accepted. Ensure your shipping address matches the verified PayPal address.
In most cases your card will be charged immediately upon placing the order. We do this for both your benefit and our company's. With a commitment on payment, we can both secure in-stock items and guarantee them (in most cases) or order your out of stock items from the vendor and ensure you are being crafted the next available piece receive it ASAP.